Terms & Conditions

By booking any service with Creative Car Sounds, the customer agrees to these terms and conditions. These policies are designed to ensure transparency, protect both parties, and maintain the highest standards of workmanship and customer service.

All quotations provided by Creative Car Sounds are valid for 30 days unless otherwise stated. Prices may be subject to change if additional work, parts, or services are required beyond the original quotation. Any additional costs will be discussed and approved by the customer before work proceeds.

A deposit may be required to secure a booking, order specialist equipment, or reserve workshop time. Unless otherwise agreed in writing: * Deposits are non-refundable once parts have been ordered. * Full payment must be made before the vehicle is released. * Vehicles may be retained until outstanding balances have been paid in full. * We reserve the right to charge reasonable storage fees for vehicles not collected within an agreed timeframe following completion.

Customers wishing to cancel or reschedule a booking should provide as much notice as possible. Creative Car Sounds reserves the right to retain all or part of a deposit where: * Specialist parts have been ordered. * Workshop time has been specifically allocated. * The cancellation occurs within 48 hours of the scheduled appointment. Rescheduling requests will be accommodated wherever reasonably possible.

Customers are responsible for ensuring their vehicle is roadworthy and safe to work on. Creative Car Sounds cannot be held responsible for pre-existing faults, electrical issues, warning lights, damaged trim, or previous installations carried out by third parties. Any issues discovered before or during installation will be reported to the customer.

All installations are carried out with reasonable care, skill, and professional workmanship. While every effort is made to preserve factory components and trim, some installations may require modifications necessary for proper operation and fitment. Customers acknowledge that aftermarket equipment may differ from manufacturer specifications and features.

Creative Car Sounds provides a workmanship warranty on all installations for the period specified at the time of service. This warranty covers defects arising directly from our installation work and reflects our commitment to delivering the highest standards of craftsmanship and professionalism. Any manufacturer warranty relating to products supplied or installed remains the responsibility of the respective manufacturer and is subject to their individual terms, conditions, and claim procedures. Warranty coverage does not extend to accidental damage, water ingress, misuse, neglect, unauthorised modifications, attempted repairs, or any work carried out by third parties after installation. Any evidence of tampering or alteration may void the workmanship warranty in its entirety.

Special-order items and custom-built installations are generally non-refundable. Refund requests will be assessed in accordance with applicable consumer protection legislation. Labour charges may not be refundable where work has been completed as agreed.

By leaving a vehicle with Creative Car Sounds, the customer grants permission for photographs and videos of the vehicle, the installation process, completed work, and any associated products to be captured for business purposes. These images and videos may be used by Creative Car Sounds across its website, social media channels, advertising campaigns, marketing materials, portfolio, and other promotional content. Creative Car Sounds will not publish personal customer information without obtaining explicit consent beforehand. Customers who do not wish their vehicle to be photographed or featured in any marketing or promotional material must notify Creative Car Sounds in writing prior to the commencement of any work.

All photographs, videos, graphics, website content, designs, branding materials, and marketing assets created or published by Creative Car Sounds remain the exclusive intellectual property of Creative Car Sounds. No content may be copied, reproduced, distributed, modified, or used without prior written permission. Unauthorised use of copyrighted materials may result in legal action.

Customers will be notified when their vehicle is ready for collection. It is the customer?s responsibility to inspect the vehicle upon collection and raise any concerns immediately.

Creative Car Sounds shall not be held liable for any loss of income, loss of use of a vehicle, indirect, incidental, or consequential losses arising from the services provided. Furthermore, we cannot accept responsibility for delays resulting from suppliers, manufacturers, shipping providers, product availability, or any other circumstances beyond our reasonable control. To the fullest extent permitted by law, the total liability of Creative Car Sounds in relation to any claim shall be limited to the value of the services supplied to the customer.

Creative Car Sounds reserves the right to refuse, decline, or discontinue any service where safety concerns exist, where the requested work may compromise the safety, integrity, or functionality of the vehicle, where a customer behaves in an abusive, threatening, or unreasonable manner towards members of staff, or where agreed payment obligations have not been met. This policy is in place to protect our customers, employees, and business operations while maintaining the highest professional standards.

Creative Car Sounds reserves the right to update these policies at any time. The latest version will always be available on our website.